New Users

Note: If no void cheque is available, please complete this form. Your financial institution must complete sections 2 and 3. E-mail the completed form along with the Deposit Account Payment Plan application form and/or the Electronic Registration Bank Account application form to Customer Service at admin@teraview.ca.

Existing Users

1. Fill out all sections of Authorized Services Application and Payment form, and obtain the signature of the Account Holder Representative of the account.

2. Fill out all sections of The Authorized Group Services form, provide the names of all users to be included in the group, and obtain the signature of the authorized ERBA signing officer, and obtain the acknowledgement of the Account Holder Representative of the account.

3. Have all sections of the Portas® Personal Security License and RSA Token Application filled out by each new user. Obtain validation of the applicant’s identity from the Designated Representative.

4. E-mail all completed forms to admin@teraview.ca or mail to 123 Front Street West, Suite 700, Toronto.

1. Fill out all sections of Authorized Services Application and Payment form and obtain the signature of the Account Holder Representative.

2. Fill out The Authorized Group Services form, under User Name, add the name of the person for whom the hard token is being purchased and in the RSAToken column, select Yes and obtain the signature of the Account Holder Representative.

3. E-mail the completed forms to Customer Service at admin@teraview.ca or mail to 123 Front Street West, Suite 700, Toronto. You should receive the token(s) within ten business days.

If you have an account that has been approved for Electronic Registration and would like to change the firm name on the account:

1. Contact ServiceOntario (1-866-262-8135 OR (416) 314-3138), and provide them with your current business name, Teraview account number and your new business name.

2. Once you have satisfied the ServiceOntario requirements for approval, complete the Name Change Request form e-mail it to Teranet at admin@teraview.ca.

Note: If you cannot meet the criteria outlined on the Change Request form, you can close your original account and open a new one. To ensure that your electronic registration access is not interrupted, apply for approval of the new account with ServiceOntario before you close the initial account.

Note: If your account is not enabled for electronic registration, please complete the Name Change Request form and e-mail it to Teranet at admin@teraview.ca

Note: All requests are subject to acceptance by Teranet Inc.

Teranet Deposit Account Payment Plan (DAPP)

Complete all sections of the Deposit Account Payment Plan application form, with all required signatures, and e-mail it with a copy of a void cheque to Customer Service at admin@teraview.ca. Once received, your request will be processed within 24 hours.

Electronic Registration Bank Account (ERBA)

This account is used to collect land registration fees and, if applicable, Land Transfer Tax.

Complete all sections of the Electronic Registration Bank Account application form and the Authorized Group Services form with all required signatures.

Please complete the Electronic Registration Bank Account application with all required signatures. E-mail the completed form along with a copy of a void cheque for the new account to Customer Service at admin@teraview.ca. Once received, your request will be processed within 24 hours.

Note: If no void cheque is available, please complete this form. Your financial institution must complete sections 2 and 3. E-mail the completed form along with the Deposit Account Payment Plan application form and/or the Electronic Registration Bank Account application form Customer Service at admin@teraview.ca.

Compose a letter on letterhead explaining the reason the account is closing. Please include the Teraview account number, and have the letter signed by the Account Holder Representative. Fax or mail the letter to 416-360-6069, email to admin@teraview.ca, or mail to 123 Front Street West, Suite 700, Toronto.

Note:  If there are any funds remaining in your DAPP account, please include the name and address where the cheque should be sent.

Account Holder Representatives

1. Fill out all sections of Authorized Services Application and Payment form.

2. Fill out all sections of The Authorized Group Services form, provide the names of all users to be included in the group, and obtain the signature of the authorized ERBA signing officer.

3. Have all sections of the Portas® Personal Security License and RSA Token Application filled out by each new user. Obtain validation of the applicant’s identity from the Designated Representative.

4. E-mail all completed forms to admin@teraview.ca or mail to 123 Front Street West, Suite 700, Toronto.

1. Fill out all sections of Authorized Services Application and Payment form.

2. On the Authorized Group Services form, under User Name, add the name of the person for whom the hard token is being purchased and in the RSAToken column, select Yes.

3. E-mail the completed forms to Customer Service at admin@teraview.ca or mail to 123 Front Street West, Suite 700, Toronto. You should receive the token(s) within ten business days.

Fill out and sign the appropriate form and appropriate attachments for an ERBA or DAPP account and e-mail to admin@teraview.ca, or mail to 123 Front Street West, Suite 700, Toronto.

Note: If no void cheque is available, please complete this form. Your financial institution must complete sections 2 and 3. E-mail the completed form along with the Deposit Account Payment Plan application form and/or the Electronic Registration Bank Account application form to Customer Service at admin@teraview.ca.

1. On the Authorized Group Services form, under User Name, add the name of the person from whom the license is being transferred, and in the User Status column, select Transfer and Suspend. 

2. In the next row, add the name of the person to whom the license is being transferred, and in the User Status column, select Transfer and Add.

3. Have the new user of the license complete a Portas® Personal Security License and RSA Token Application.

4. E-mail the completed forms to Customer Service at admin@teraview.ca. Once received, your request will be processed within 24 hours.

Note: The fee to transfer a license is $55.00 plus tax, which will be deducted from your deposit account.

Fill out and sign this form and e-mail to admin@teraview.ca or mail to 123 Front Street West, Suite 700, Toronto.

If the current Account Holder Representative is a licensed Teraview user:

1. Log into Teraview.

2. Select the Admin icon.  Admin Icon

3. Select Account Administration.

4. In the Users section, select the User Details button next to the name of the user for whom you’d like to grant or revoke Account Holder Representative status.

5. Select or deselect the checkbox next to the Account Holder Representative name.

6. Save and confirm your selection.

If the current Account Holder Representative is not a licensed Teraview user:

1. Submit the following text in a written letter signed by the Teraview Account Holder Representative:

“As the person with the authority to bind the corporation, I designate (Name), to be the Authorized Account Holder Representative for our Teraview® account. The Teraview Account Number is: TVXXXXXX.”

E-mail the letter to Customer Service at admin@teraview.ca.

To suspend a user’s access to Teraview®, the Account Holder Representative (AHR) must complete and sign an Authorized Group Services Authorized Group Services Form. Identify the user who is being suspended, indicating Suspend as the Status. Please e-mail the completed forms to Customer Service at admin@teraview.ca. Once received, your request will be processed within 24 hours.

If you require assistance in completing these forms or would like additional information about Teraview, please contact one of our customer service representatives at 1-800-208-5263 or info@teraview.ca. Upon completion, all forms can be e-mailed back to Teranet at admin@teraview.ca.

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