Canada Post Service Disruption (November 15, 2024)

12
Nov

Teranet is taking steps to mitigate the impact of the Canada Post service disruption on Teraview customers.

Teraview Applications and Account Management

If you are applying for a Teraview account or require changes to an existing account, your application and/or forms can be emailed directly to admin@teraview.ca. These forms include:

  • Authorized Services Application and Payment Form
  • Authorized Group Services Forms
  • Personal Security Licence and SecurID RSA Token Application
  • Deposit Account Payment Plan (DAPP) form
  • Electronic Registration Bank Account (ERBA) form

If you have recently mailed forms and would like to confirm receipt, please contact us by email at info@teraview.ca or 1-800-208-5263.

Add, Transfer, Suspend a Teraview User License

Existing Teraview Account Holder Representatives with Teraview access can add, transfer, or suspend users online at MyTeraview.ca

Options to Add Funds to Your Teraview Deposit Account

  • If you have the Deposit Account Payment Plan set-up, Account Administrators can use the ‘Top-up’ feature in Teraview, which offers fast and efficient replenishment of your Teraview Deposit Account. To set up the Deposit Account Payment Plan, please follow the instructions under Manage Your Deposit/Bank Account at this link Teraview Account Management
  • Send funds via EFT (Electronic Funds Transfer). If you have not previously sent via EFT, please contact Customer Service at info@teraview.ca for information.

Teranet Hard Tokens

If you have purchased a Teranet Hard Token(s), there may be delays receiving your token(s). We encourage you to use a soft token, a free and convenient option for user authentication. Soft tokens are easy to use, can be transferred between devices, and have a longer expiry date compared to hard tokens (14 years for a soft token vs. five years for a hard token). Contact Teraview Customer Service to obtain a soft token today.

If you have any questions, please contact customer service at 1-800-208-5263 or info@teraview.ca. 

Thank you for your cooperation and understanding, 

The Teraview Team