Enhancing your Teraview sign-in experience
As part of our ongoing efforts to strengthen account security, Teraview is introducing enhancements to the Teraview sign-in experience.
These enhancements include a new email-based sign-in process and Multi-Factor Authentication (MFA) methods, which will be introduced in phases.
The updates are designed to provide additional protection for customer accounts while maintaining a smooth sign-in experience.
Rollout timing
The enhanced sign-in experience will be introduced in phases. When your account is scheduled for an update, you’ll receive an email with information about what to expect and how to prepare.
What’s changing?
- Current: Account Name + User Name + Password
- New Sign-in Experience: Email Address + Password + MFA Verification
What verification options will be available?
Customers will be able to choose the MFA method that works best for them, including:
- Text Message (SMS)
- Automated Phone Call
- Email Verification
- Authenticator App Options
How you can prepare
A unique email address will be required to sign in to your account. If you do not currently have an email address, or you are using a shared or generic inbox to sign in, please update your access using the instructions below:
If there is no email address associated with your account, or you need to change your email address before migration, changes must be completed through Customer Support, as this cannot be done through your Teraview admin profile.
Please have the Account Holder Representative send a request to update your email to [email protected].
Correct use: [email protected]
Incorrect use: [email protected]