Enhancing your Teraview sign-in experience

20
Jul

As part of our ongoing efforts to strengthen account security, Teraview is introducing enhancements to the Teraview sign-in experience.

These enhancements include a new email-based sign-in process and Multi-Factor Authentication (MFA) methods, which will be introduced in phases.

The updates are designed to provide additional protection for customer accounts while maintaining a smooth sign-in experience.

Rollout timing

The enhanced sign-in experience will be introduced in phases. When your account is scheduled for an update, you’ll receive an email with information about what to expect and how to prepare.

What’s changing?

  • Current: Account Name + User Name + Password 
  • New Sign-in Experience:  Email Address + Password + MFA Verification 

What verification options will be available?

 Customers will be able to choose the MFA method that works best for them, including: 

  • Text Message (SMS) 
  • Automated Phone Call 
  • Email Verification 
  • Authenticator App Options

How you can prepare

A unique email address will be required to sign in to your account. If you do not currently have an email address, or you are using a shared or generic inbox to sign in, please update your access using the instructions below:

How to add or update your email address in Teraview:

  • Log in to Teraview using your current method of access
  • From the top toolbar, select the Administration icon
  • The Administration pane will open
  • Select Email from the Administration menu
  • The Email window will open