Password Administration

  1. In your web browser, go to the Portas Pass website: www.portaspass.ca.

  1. Enter your Account and User Name in the Account and User Name fields.

Tip: You can find these in the Teraview Login window.

  1. Select Login.
  2. On the User Verification screen, answer the three security questions.

Note: These answers are not case-sensitive.

User Verification Screen

  1. Select Continue.

Password Administration Options

  1. From the Password Administration options, select Reset Password.
  2. Following the Password Rules, enter and confirm your new password.
  3. Select Reset Password.

Use your new password the next time you log into Teraview.

  1. In your web browser, go to the Portas Pass website: www.portaspass.ca.

  1. Enter your Account and User Name in the Account and User Name fields.

Tip: You can find these in the Teraview Login window.

  1. Select Login.
  2. On the User Verification screen, answer the three security questions.

Note: These answers are not case-sensitive.

User Verification Screen

  1. Select Continue.

Password Administration Options

  1. From the Password Administration options, select Unlock Password.

RSA Token Administration

Note: You must request the new token from your Account Holder Representative.

    1. In your web browser, go to the Portas Pass website: www.portaspass.ca.

    1. Enter your Account and User Name in the Account and User Name fields.

    Tip: You can find these in the Teraview Login window.

    1. Select Login.
    2. On the User Verification screen, answer the three security questions.

    Note: These answers are not case-sensitive.

    User Verification Screen

    1. Select Continue.

    1. From the RSA Token Administration options, select Replace Token.
    2. Follow the steps to activate your hard or soft token.
    1. In your web browser, go to the Portas Pass website: www.portaspass.ca.

    1. Enter your Account and User Name in the Account and User Name fields.

    Tip: You can find these in the Teraview Login window.

    1. Select Login.
    2. On the User Verification screen, answer the three security questions.

    Note: These answers are not case-sensitive.

    User Verification Screen

    1. Select Continue.

    1. From the RSA Token Administration options, select Resynchronize Token.
    2. Follow the prompts on the screen.
    1. In your web browser, go to the Portas Pass website: www.portaspass.ca.

    1. Enter your Account and User Name in the Account and User Name fields.

    Tip: You can find these in the Teraview Login window.

    1. Select Login.
    2. On the User Verification screen, answer the three security questions.

    Note: These answers are not case-sensitive.

    User Verification Screen

    1. Select Continue.

    1. From the RSA Token Administration options, select Test Token.
    2. Follow the prompts on the screen.
  1. In your web browser, go to the Portas Pass website: www.portaspass.ca.

  1. Enter your Account and User Name in the Account and User Name fields.

Tip: You can find these in the Teraview Login window.

  1. Select Login.
  2. On the User Verification screen, answer the three security questions.

Note: These answers are not case-sensitive.

User Verification Screen

  1. Select Continue.

  1. From the RSA Token Administration options, select Unlock Token.

Your token is unlocked and you can now use it to sign in Teraview.

Portas Pass Administration

  1. Wait 30 minutes and try logging in again to the Portas Pass website: www.portaspass.ca.