To recover your Teraview profile:

  1. In your web browser, go to the Portas Pass website: www.portaspass.ca.

Log In screen

2. Enter your Account and User Name in the Account and User Name fields.

Tip: You can find these in the Teraview Log In window.

Teraview Login Screen

3. On the User Verification screen, answer the three security questions.

Note: These answers are not case-sensitive.

User Verification screen

 4. Select Continue.

The Security Profile Recovery screen displays.

Security Profile Recovery screen

5. From the options, select Forgot Pass Phrase (or any other reason for Security Profile recovery).

6. If applicable, enter the date of the loss or theft of the key.

7. Following the Password Rules, in the Pass Phrase field, enter your new Pass Phrase.

8. In the Verify Pass Phrase field, enter the Pass Phrase again.

9. Select Recover. 

The following message will display.

Confirmation Message

 

10. Select OK.

 The Operation Status screen displays the status of your Security Profile creation or recovery.

Operation Status Screen

11. Select Click here to download your profile.

The .epf file downloads to the location you normally receive your downloads:

The .epf file download notice appears like this:

Downloaded file in Internet Explorer

12. From the Save dropdown arrow options, select Save As.

The Save As window opens.

13. Select the removable storage device in the left navigation pane.

14. Select Save.

The .epf file download notice appears like this:

Downloaded file in Google Chrome

12. From the drop-down arrow options, select Show in folder.

The folder opens, displaying the .epf file.

13. Drag the file from its location in the folder to your USB drive in the left pane.

The arrow in the top right corner appears in blue, like this:

Downloaded file in Firefox

12. Select the arrow.

The .epf download appears in the window.

Opening containing folder in Firefox

13. Right-click the .epf file and select Open Containing Folder.

The folder opens, displaying the .epf file.

14. Drag the file from its location in the folder to your USB drive in the left pane.

You should now be able to successfully log into Teraview.